Use the Miraven web portal

Sign in and choose where to work

Go to app.miraven.com and sign in. What you can change depends on your role: every authorized user can review conversations, while administrators can manage agents, team members, integrations, and billing.

Review a call

1. 1

   Open Conversations

   Select Conversations in the sidebar.

2. 2

   Find the call

   Search caller information, notes, or transcript text. You can also filter the list by funeral home or agent and by call reason.

3. 3

   Open the details

   Select a conversation to review its summary, collected information, transfer result, and escalation timeline. See Find call recordings and transcripts for recording and transcript controls.

4. 4

   Follow up

   Use the callback number when follow-up is needed. Open escalations should be acknowledged by the staff member taking responsibility.

Manage agents and on-call routing

1. 1

   Open an agent

   Administrators can select Agents, then choose a funeral home or location.

2. 2

   Review the basics

   Confirm the funeral home name, agent name, agent phone number, and transfer number.

3. 3

   Set primary and backup coverage

   Choose the primary and backup on-call staff. Keep both current whenever the schedule changes.

4. 4

   Review the greeting and identity

   Confirm the name the agent uses, how it introduces your funeral home, and the greeting callers hear.

5. 5

   Choose the voice and language behavior

   Select the agent’s voice and language settings. If you use automatic language detection, place a test call in each language you expect.

6. 6

   Review call-handling rules

   Confirm which routine questions the agent may answer, when it should transfer or escalate, and how unknown callers should be handled.

7. 7

   Save and test

   Save the changes, then place a short test call before relying on a new routing setup.

Miraven classifies calls as Death, Imminent Death, Pricing, Pre-Need, Service Information, Cemetery, Sales, Case Update, Records Request, General Inquiry, Other, or Unknown. Review how each type should be handled before testing.

Manage access and integrations

Administrators can use Team Members to invite staff and manage roles. Use Integrations to connect Passare, Slack, Tukios, and other supported tools.