Get started with Miraven

Before you begin

Choose one person to own the initial setup. That person should know who covers calls, which calls should reach staff immediately, and who needs access to Miraven.

• Your funeral home’s main phone number and current forwarding process
• The primary and backup on-call staff for each location
• The routine questions Miraven may answer without involving staff
• The sensitive or uncertain calls that should always reach your team

Your first-day checklist

1. 1

   Sign in to the web portal

   Go to app.miraven.com and sign in with the email address used for your invitation. The web portal is the best place for account setup and administration.

2. 2

   Invite the people who need access

   Administrators can open Team Members to invite staff. Give admin access only to people who should manage agents, users, integrations, and billing.

3. 3

   Review each agent

   Open Agents, choose a location, and confirm the funeral home name, agent phone number, primary on-call person, backup on-call person, and transfer number.

4. 4

   Place a test call

   Call the agent number and try one routine question and one call that should escalate. Confirm the greeting, answer, collected details, and handoff all match your expectations.

5. 5

   Open the completed conversation

   Go to Conversations and select the test call. Review the summary, extracted details, recording, transcript, and escalation timeline.

6. 6

   Install the mobile app

   Use the download link provided during onboarding. Sign in with the same Miraven account to review calls, acknowledge escalations, and update on-call coverage away from your desk.

Know where things live

If something does not look right

Email support@miraven.com or call (201) 824-4343. Include the funeral home, affected agent or location, and the date and approximate time of any example call.