Miraven

Using Miraven

Use the Miraven mobile app

Review calls, acknowledge escalations, and keep on-call coverage current from iPhone, iPad, or Android.

For
Funeral home staff
Updated

Install the app and sign in

Use the download link provided during onboarding. Open Miraven and sign in with the same account you use for the web portal. Contact support@miraven.com if you need the download link sent again.

Miraven mobile Home screen for Harbor and Pine Funeral Home with two agents and one fictional open escalation.
Home shows live agent status, on-call coverage, and open escalations for the test funeral home.

See what needs attention on Home

  • See Miraven’s current waiting or handling-calls status indicator.
  • Review open escalations that still need a staff response.
  • See today’s recent call activity.
  • Administrators can update primary and backup on-call coverage.
Miraven mobile Home showing an open fictional death-call escalation and current primary and backup on-call staff.
The fictional Olivia Brooks call stays under Needs your attention until a staff member acknowledges it.

Find and review conversations

  1. Open Conversations

    Tap Conversations in the bottom navigation.

  2. Find the call

    Search caller information, notes, or transcript text. You can also filter by agent or show death calls only.

  3. Open the details

    Tap a call to review its summary, collected details, transfer result, and escalation timeline. See Find call recordings and transcripts for playback and transcript controls.

  4. Acknowledge when you take over

    If an escalation is open and you are taking responsibility, tap Acknowledge so the rest of the team can see it is covered.

Miraven mobile Conversations list with four fictional calls and search and filter controls.
Search and filters sit above the fictional calls so staff can quickly narrow the list.
Miraven mobile conversation detail for a fictional Olivia Brooks death call with an open escalation and notification timeline.
The call detail shows who called, the escalation state, follow-up actions, and the start of the call summary.

Check agents and your profile

Administrators can use Agents to see each location’s phone number, call activity, open escalations, and on-call person. Use Profile for your name and avatar, notification preferences, support and legal links, and signing out.

Still need help?

Email support@miraven.com or call (201) 824-4343.

Related docs

Getting started6 min read

Get started with Miraven

A practical first-day checklist for your account, staff, call routing, and first test calls.

Read article
Using Miraven7 min read

Use the Miraven web portal

Review calls, manage staff, update on-call routing, and connect the tools your funeral home uses.

Read article
Using Miraven5 min read

Find call recordings and transcripts

Listen to a completed call, download its recording, or copy its transcript from Miraven.

Read article